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My email was verified and now it's not


OK, this is a complex one, so we hope you have a minute. So once you’ve verified your e-mail, our servers send e-mails to you (important notices and notifications of messages, if you enable them). Some e-mail providers will automatically detect if something is considered spam, and some smaller e-mail providers will erroneously consider us to be spam. This is almost never an issue with larger e-mail providers, like Gmail and Yahoo.

Once an e-mail provider considers our e-mails as spam, it will start bouncing them back (usually without notifying you, since they think our e-mails are just garbage you don’t want). When we get those bounce backs, our system automatically de-verifies your e-mail, so that we stop sending you e-mails and won’t get flagged as spam by more e-mail providers.

So, this is where it gets tricky. The only solution to this problem is to either use a different e-mail (we’d suggest from a larger e-mail provider) or contact your current e-mail provider to get them to re-classify us as safe. If we try to re-verify your current e-mail address before your e-mail provider re-classifies us, the bounce backs will keep happening and our system will automatically de-verify you again.

Now keep in mind, this ONLY applies to users who had previously verified their e-mails and found them suddenly un-verified. If you’re new and have never verified your e-mail before, ignore all of this and proceed with verifying the normal way.

If any of this does not work for you, don’t hesitate to let us know and we’ll try and locate your verification link manually.

Whew! That was a lot of text. But we thought it would be important for you to know what was going on and understand the two options you have to fix it.

The Grokio Support Team 

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